Privacy

Last updated 8 November 2026

Karrierx Technologies Private Limited (CIN U49231TS2025PTC196256) runs TheVideoGen and decides how your personal data is used. Under India's Digital Personal Data Protection Act, 2023, we are the data fiduciary for your data.

What we collect

• The name, email and photo from your Google sign-in.
• The gender you choose (male or female).
• Your plan, unlocked stories, play progress (including where you stopped in a story), the choices you made, and your day streak.
• The stars you give a story.
• Technical data needed to stream videos and keep the service safe, such as IP address, device type, and which clips your account loads.

Why we use it

• To run your account, play stories and save your progress.
• To manage your plan and apply the Refunds policy.
• To protect the videos from copying and the service from abuse.
• To show anonymous totals, such as how many people made each choice.
• To email you about new stories. You can unsubscribe at any time.

We do not sell your data. To measure our ads, the Android and iPhone apps tell Meta (Facebook and Instagram) when the app is installed or opened, when you sign up and when you buy Plus, together with your device's advertising ID. On iPhone this only happens if you allow tracking. You can turn this off in your phone's settings (Android: Settings → Google → Ads → Delete advertising ID; iPhone: Settings → Privacy → Tracking). The website uses no advertising cookies.

Payments

Apple processes payments in the iPhone app, and Google processes payments in the Android app. We never see your card number or UPI PIN. We keep the store's subscription id (or, for an earlier website payment, the Stripe customer id) so we can manage and cancel your plan.

If you ask Apple or Google for a refund, they may ask us how the subscription was used. We tell them how long the account has existed and how much was played after the payment (for example, clips started and minutes watched). We share nothing else, and they use it only to decide the refund.

Cookies

A login cookie stays on this browser for 30 days. Sign out to clear it.

Where and how long we keep it

Your data is stored on Google Cloud servers in the United States, as permitted by Indian law. We keep it while your account is active. When you ask us to delete your account, we delete your personal data within 30 days, except records we must keep by law, such as payment and tax records.

Your rights

You can ask for a summary of your data, ask us to correct or delete it, withdraw your consent, and nominate someone to act for you. Email hello@thevideogen.com from the address on your account. If we do not resolve your complaint, you can approach the Data Protection Board of India.

Children

TheVideoGen is only for people 18 and older. If we learn that an account belongs to someone younger, we delete it.

Videos are served only to the signed-in account that requested them. We do not offer them as downloadable files.

Grievance officer

Grievance Officer, Karrierx Technologies Private Limited
Email: hello@thevideogen.com
H No 1-5-41/1, Road No 12, New Maruthi Nagar
Chaithanyapuri, Kothapet, Saroornagar
Ranga Reddy, Telangana 500060, India

We acknowledge complaints within 24 hours and aim to resolve them within 15 days.