How do I cancel, update my card, or get a refund?

Card, invoices, plan changes, and cancel live in the Stripe Customer Portal. Sign in and open Settings → Spending → Manage billing. Cancel takes effect at the end of the period. You keep the seat until then. Unused credits do not refund.

If a payment fails, generate stays locked until the invoice is paid. Fees are generally non-refundable except where the law requires it or we say otherwise in Terms. Failed or never-started generate jobs refund credits automatically.

Billing questions: hello@thevideogen.com. Plans: pricing.